[rt-users] Append Data to CustomFields

TheHoboKing demon_eyes_kyoms at hotmail.com
Mon Jun 4 10:42:00 EDT 2012

Hi Thomas,

Yes, I did attempt with TransactionBatch (and Create), the value obtained
from the Transaction CF is always ' ' as if it's unable to capture the
actual value.

Here's the code I was using, I've tried with different variation but was
never able to get the value that was being added in the Trans-CFs.

As a test, I was simply trying to get the value from the Trans-CFs and right
it back in a Ticket CF.

Custom Condition:
return 1;

Custom action preparation code:
return 1;

Custom action cleanup code:
my $ticket = $self->TicketObj;
my $cf_obj = RT::CustomField->new( $RT::SystemUser );

my $cf_name = "ValueFrom_tr-cf";
my $trcf_name = "tr-cf";

my $trcf_value = "1";

#Read and store the value of the Transaction CF "tr-cf"

$trcf_value = $ticket->FirstCustomFieldValue($trcf_name);

#Add the value to the Ticket CF
$ticket->AddCustomFieldValue(Field=>$cf_obj, Value=>$trcf_value,

return 1;


Any ideas on what could be going wrong?

Thank you

Thomas Sibley wrote:
> On 06/04/2012 09:46 AM, TheHoboKing wrote:
>> After some research and trial and errors I finally realise extracting
>> values
>> from Transaction CFs is no longer possible.
>> The feature has been removed since RT 3.6 and doesn't seem to have been
>> successfully implemented again. Mike seems to be the last reported
>> successful extraction of CFs and such. (If anyone has a patch or
>> successful
>> scrip/solution to extract values from Trans-CFs, please by all means come
>> forward and tell me how wrong I am)
> You can absolutely read back out values from Transaction CFs.
> Unfortunately we can't guess what you're doing or why it's not working
> without seeing the code.  I suspect in your attempts you didn't follow
> Mike's warning about needing to use the TransactionBatch stage for your
> scrips.
> Thomas
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