[rt-users] Unprivileged User Questions

Joe Kirby kirby at umbc.edu
Mon Jun 4 11:00:56 EDT 2012

I am in the midst of testing the 4.0.5 version for go live next week and have been asked by our community about the following 2 questions.

I actually posted 1 a few weeks back and I am wondering if I was too vague.

1. An Unprivileged user can create a ticket and add a cc at that time, however once the ticket is created and they want to continue correspondence (as the Unprivileged user Requestor) and add additional cc's like Privileged users can there is no cc line. I did hear back from Ruslan about a config option but was unable to determine which config option would apply. Is this possible?

2. When signed in as an Unprivileged user and I attempt to Show outgoing mail it takes me back to RT-at-a-Glance even though Requestors have the 'View exact outgoing email messages and their recipients' (ShowOutgoingEmail) attribute. In 4.0.5 it is more obvious to me that RT may not allow this for Unprivileged user since it is not a General right. Are there any config settings I can set to allow this?

Thanks so much for all the help you all have provided over the years.


Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu

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