[rt-users] Unprivileged User Questions

Kevin Falcone falcone at bestpractical.com
Wed Jun 6 22:53:15 EDT 2012

On Mon, Jun 04, 2012 at 11:00:56AM -0400, Joe Kirby wrote:
> 1. An Unprivileged user can create a ticket and add a cc at that time,
>    however once the ticket is created and they want to continue
>    correspondence (as the Unprivileged user Requestor) and add
>    additional cc's like Privileged users can there is no cc line. I
>    did hear back from Ruslan about a config option but was unable to
>    determine which config option would apply. Is this possible?

I'm pretty sure you'd have to use a callback to add code.

> 2. When signed in as an Unprivileged user and I attempt to Show
>    outgoing mail it takes me back to RT-at-a-Glance even though
>    Requestors have the 'View exact outgoing email messages and their
>    recipients' (ShowOutgoingEmail) attribute. In 4.0.5 it is more
>    obvious to me that RT may not allow this for Unprivileged user
>    since it is not a General right. Are there any config settings I
>    can set to allow this?

This sounds like a bug, although ShowOutgoingMail isn't commonly given
to Unprivileged users which is probably why it isn't handled.

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