[rt-users] emails on ticket updates not being sent in 4.0.6

Thomas Sibley trs at bestpractical.com
Mon Jun 4 15:46:04 EDT 2012

On 06/01/2012 07:02 PM, Fisher, Michael wrote:
> I believe that this affected me too. I performed the upgrade from RT
> 4.0.5 to 4.0.6 yesterday and email stopped.
> The workaround I found was overriding the mail command in my
> RT_SiteConfig.pm, as mentioned in this thread, but from the default
> ('sendmailpipe'):
>     Set( $MailCommand, 'sendmail' );
> My environment is FreeBSD 9.0-STABLE, stock FreeBSD Sendmail
> 8.14.5/8.14.5, Apache 2.2.22, Perl v5.12.4, mod_perl 2-2.0.6.

This means you're running RT 4 under mod_perl, but under SetHandler
perl-script instead of the recommended SetHandler modperl (see

I suggest switching back to sendmailpipe for your $MailCommand and
switching to SetHandler modperl, as SetHandler perl-script is
unsupported under RT 4.


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