[rt-users] emails on ticket updates not being sent in 4.0.6

Fisher, Michael Michael_Fisher at URMC.Rochester.edu
Tue Jun 5 09:17:37 EDT 2012

On Jun 4, 2012, at 15:46 , Thomas Sibley wrote:

On 06/01/2012 07:02 PM, Fisher, Michael wrote:
I believe that this affected me too. I performed the upgrade from RT
4.0.5 to 4.0.6 yesterday and email stopped.

The workaround I found was overriding the mail command in my
RT_SiteConfig.pm, as mentioned in this thread, but from the default

   Set( $MailCommand, 'sendmail' );

My environment is FreeBSD 9.0-STABLE, stock FreeBSD Sendmail
8.14.5/8.14.5, Apache 2.2.22, Perl v5.12.4, mod_perl 2-2.0.6.

This means you're running RT 4 under mod_perl, but under SetHandler
perl-script instead of the recommended SetHandler modperl (see

I suggest switching back to sendmailpipe for your $MailCommand and
switching to SetHandler modperl, as SetHandler perl-script is
unsupported under RT 4.


Thank you very much -- this configuration change (and reversion of MailCommand) solved the problem. Great catch!

Mike Fisher     Michael_Fisher at urmc.rochester.edu<mailto:Michael_Fisher at urmc.rochester.edu>       585-275-6884
University of Rochester                                 School of Nursing

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