[rt-users] Priority greater than 99

Scotto Alberto al.scotto at reply.it
Wed Jun 6 10:03:04 EDT 2012


Hi all,
I was wondering if setting Priority to a value greater than 99 (max allowed as documented) could bring to some problems.
I think it would be useful to escalate overdue tickets incrementing the Priority by 1 every hour. Otherwise a ticket overdue since 10 minutes would have the same priority as one overdue since 10 days.

Thanks for any help

AS



Alberto Scotto

[Blue]
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto at reply.it
www.reply.it


________________________________

--
The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120606/3d566d1e/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: blue.png
Type: image/png
Size: 2834 bytes
Desc: blue.png
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120606/3d566d1e/attachment.png>


More information about the rt-users mailing list