[rt-users] Priority greater than 99

[Scotto Alberto]

Hi all,
I was wondering if setting Priority to a value greater than 99 (max allowed as documented) could bring to some problems.
I think it would be useful to escalate overdue tickets incrementing the Priority by 1 every hour. Otherwise a ticket overdue since 10 minutes would have the same priority as one overdue since 10 days.

Thanks for any help

AS



Alberto Scotto

[Blue]
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto at reply.it
www.reply.it


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