[rt-users] Exclude mails and domain from Autoreply

Kevin Falcone falcone at bestpractical.com
Wed Jun 6 23:03:41 EDT 2012


On Wed, Jun 06, 2012 at 03:39:43PM +0300, Rabin Yasharzadehe wrote:
> I looked in the wiki and found this page:
> http://requesttracker.wikia.com/wiki/OnCreateAutoReplyException
> Just like in the article, we have some automated systems that send mails to
> RT, and we don't need to auto-reply to them.
> I put code in the "*Custom condition"* of the auto-reply scrip for a
> specific queue, but it didn't work

Unfortunately, you don't say what "didn't work" means, or show logs
which would let someone try to help.

You also don't say if you told the Scrip to use your custom condition
or if you just pasted code into the box on the page.

You'll want to provide your scrip's configuration and debug logs of a
mail going out that shouldn't.

-kevin
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