[rt-users] RT4.0.5: Extra Carriage Returns

Jim Brandt jbrandt at bestpractical.com
Thu Jun 7 08:58:49 EDT 2012

On 6/6/12 11:08 PM, Kevin Falcone wrote:
> On Wed, Jun 06, 2012 at 12:45:46PM -0400, rtlist at ahlta.saic.com
> wrote:
>> We are using RT 4.0.5.   Been seeing this issue since 3.8.
>> I send an email to RT using plain text (Using Outlook).  Body is as
>> follows:
>> 1<single carriage return> 2<single carriage return> 3<single
>> carriage return> 4<single carriage return>
>> Owner of ticket replies via email (plain text) and this is what is
>> displayed in RT web interface:
>> RT-Message-ID:<rt-4.0.5-20393-1338999797-1708.19249-0-0 at rt.asdf.com>
Content-Length: 707
>> 1 2 3 4
>> The email I get in Outlook looks like this (in RT it looks fine):
>> 1<double carriage return>
>> 2<double carriage return>
>> 3<double carriage return>
>> 4<double carriage return>
>> If I reply back RT will now have the double CR.  If ticket owner
>> replies I will see triple CR's.  Rinse repeat and the CR's grow and
>> grow.
>> I have queried the list and found a previous patch that requires
>> the X-Mailer header.   New versions Exchange do not send X-Mailer.
>> We changed EmailerParser.pm to force all messages through the
>> RescueOutlook code.   Unfortunately it did not fix anything.
> In addition to stripping the X-Mailer header a lot of newer
> exchanges are forcing a base64 transfer encoding.  That will prevent
> Rescude code from ever working.  There's a branch to work on this,
> but I'm not sure of the status.

The branch is up and waiting on some testing in the wild with 
Outlook/Exchange that exhibits the issue:


Would love some additional testing and feedback.



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