[rt-users] RT4.0.5: Extra Carriage Returns

Kevin Falcone falcone at bestpractical.com
Wed Jun 6 23:08:36 EDT 2012


On Wed, Jun 06, 2012 at 12:45:46PM -0400, rtlist at ahlta.saic.com wrote:
> We are using RT 4.0.5.   Been seeing this issue since 3.8.
> 
> I send an email to RT using plain text (Using Outlook).  Body is as follows:
> 
> 1<single carriage return>
> 2<single carriage return>
> 3<single carriage return>
> 4<single carriage return>
> 
> Owner of ticket replies via email (plain text) and this is what is displayed in RT web interface:
> 
> RT-Message-ID: <rt-4.0.5-20393-1338999797-1708.19249-0-0 at rt.asdf.com>
> Content-Length: 707
> 
> 1
> 2
> 3
> 4
> 
> 
> The email I get in Outlook looks like this (in RT it looks fine):
> 
> 1<double carriage return>
> 
> 2<double carriage return>
> 
> 3<double carriage return>
> 
> 4<double carriage return>
> 
> If I reply back RT will now have the double CR.  If ticket owner replies I will see triple CR's.  Rinse repeat and the CR's grow and grow.
> 
> I have queried the list and found a previous patch that requires the X-Mailer header.   New versions Exchange do not send X-Mailer.   We changed EmailerParser.pm to force all messages through the RescueOutlook code.   Unfortunately it did not fix anything.

In addition to stripping the X-Mailer header a lot of newer exchanges
are forcing a base64 transfer encoding.  That will prevent Rescude
code from ever working.  There's a branch to work on this, but I'm not
sure of the status.

-kevin
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