[rt-users] Callbacks not working

Mark Collins mark at westgateit.com
Tue Jun 12 10:29:50 EDT 2012

Hi all,

I'm trying to get a callback working that hides the system updates in a tickets history, but nothing is happening.

I've placed the callback in /opt/rt/local/html/Callbacks/Westgate/Tickets/Elements (it's call ShowHistory), and the callback code just isn't running. The callback itself is as follows:

my $myskip=1;

if ( $Transaction->Type =~ /^(Correspond|Create)$/ ) {
        $myskip = 0;


$Transaction => undef
$skip => undef


Any ideas on why this isn't working?

Mark Collins
Westgate IT
0845 017 8852
0845 017 8854

Fax to email
0845 017 8853

Westgate IT Ltd. 12 Riverside Court, Lower Bristol Road, Bath, BA2 3DZ
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