[rt-users] Callbacks not working

[Mark Collins]

Hi all,

I'm trying to get a callback working that hides the system updates in a tickets history, but nothing is happening.

I've placed the callback in /opt/rt/local/html/Callbacks/Westgate/Tickets/Elements (it's call ShowHistory), and the callback code just isn't running. The callback itself is as follows:

========================
<%init>
my $myskip=1;

if ( $Transaction->Type =~ /^(Correspond|Create)$/ ) {
        $myskip = 0;
}
$$skip=$myskip;

</%init>

<%args>
$Transaction => undef
$skip => undef
</%args>

========================

Any ideas on why this isn't working?

Mark Collins
Westgate IT
Main
0845 017 8852
Fax
0845 017 8854
Web
http://www.westgateit.com




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