[rt-users] Extension to allow queue change on creating child ticket

Mike Johnson mike.johnson at nosm.ca
Tue Jun 12 16:38:33 EDT 2012

Greetings all,

I searched for an answer to this, but couldn't come up with anything

Is there an extension out there, or has someone customized their rt to
allow you to pick the queue a child ticket gets created in? So we don't
have to do a multi-step process to have children tickets on a parent that
are in a different queue?

Would there be some sort of scrip I could make to do this if there isn't an
extension or customization?

Any insight on this would be appreciated.


Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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