[rt-users] R: Extension to allow queue change on creating child ticket

[Scotto Alberto]

If I understand well, then you didn't search very well: this extension is listed in bestpractical's website!
http://bestpractical.com/rt/extensions.html

http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/lib/RT/Extension/SpawnLinkedTicketInQueue.pm

BTW, there is something I don't quite understand about this extension, and I'm gonna ask.
The fact is that the child ticket created by the extension does not contain any text of the original request, which doesn't seem very nice to me..
Maybe the idea is to avoid duplicating something memory-expensive as the content of a request. Nevertheless it takes much more for the AdminCC of the new queue to read the request, as he/she has to do more clicks ("links", "parent").
Anyone who noticed this behaviour and improved it?
I haven't gone deep on this yet, as I'm on configuring/customizing SLA extension right now

Thanks


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Inizio: rt-users-bounces at lists.bestpractical.com [rt-users-bounces at lists.bestpractical.com] per conto di Mike Johnson [mike.johnson at nosm.ca]
Inviato: martedì 12 giugno 2012 22.38
Fine: rt-users at lists.bestpractical.com
Oggetto: [rt-users] Extension to allow queue change on creating child ticket

Greetings all,

I searched for an answer to this, but couldn't come up with anything relevant.

Is there an extension out there, or has someone customized their rt to allow you to pick the queue a child ticket gets created in? So we don't have to do a multi-step process to have children tickets on a parent that are in a different queue?

Would there be some sort of scrip I could make to do this if there isn't an extension or customization?

Any insight on this would be appreciated.

Thanks!
Mike.

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Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca<mailto:mike.johnson at nosm.ca>

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