[rt-users] Inline images and web interface questions

Scott Sjodin scott.sjodin at gmail.com
Wed Jun 13 10:44:46 EDT 2012


Thanks for your prompt reply. The first part answers my question fully,

Secondly, do you have any guidance (maybe an outline) of the code I would
put in the template and maybe which template I would use? I've been
scouring the web and haven't come back with much in regards to this.

Thanks again,


On Wed, Jun 13, 2012 at 6:11 PM, Thomas Sibley <trs at bestpractical.com>wrote:

> On 06/13/2012 09:36 AM, Scott Sjodin wrote:
> > First off, thanks so much for your assistance in helping me get RT
> > working thus far, this is an awesome community!
> >
> > Secondly, onto my questions. I've noticed that if I start a ticket via
> > e-mail, and in the string of replies/comments, insert an image, that
> > image then just becomes an attachment and not an inline image in the
> > e-mail chain. You basically have to open the web interface to see inline
> > images. Is there a way to change this?
> This will be fixed by a 4.2 feature.
> > Finally, when making a comment or reply in the web interface, the e-mail
> > that is sent simply sends JUST that comment or reply, instead of the
> > whole chain. Is there also a way to change this as well?
> This is really unfriendly to people on the ticket since they've already
> received all the previous mail.  Why send them the same content over and
> over again just making it harder to read the relevant part?
> You can do it if you want by putting code in the appropriate template to
> include other transactions.
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