[rt-users] R: Extension to allow queue change on creating child ticket

Kevin Falcone falcone at bestpractical.com
Wed Jun 13 11:43:38 EDT 2012

On Tue, Jun 12, 2012 at 08:58:56PM +0000, Scotto Alberto wrote:
>    If I understand well, then you didn't search very well: this extension is listed in
>    bestpractical's website!
>    [1]http://bestpractical.com/rt/extensions.html
>    [2]http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/lib/RT/Extension/SpawnLinkedTicketInQueue.pm
>    BTW, there is something I don't quite understand about this extension, and I'm gonna ask.
>    The fact is that the child ticket created by the extension does not contain any text of the
>    original request, which doesn't seem very nice to me..
>    Maybe the idea is to avoid duplicating something memory-expensive as the content of a request.
>    Nevertheless it takes much more for the AdminCC of the new queue to read the request, as
>    he/she has to do more clicks ("links", "parent").
>    Anyone who noticed this behaviour and improved it?
>    I haven't gone deep on this yet, as I'm on configuring/customizing SLA extension right now

There are other extensions that clone the ticket, or clone
transactions on a ticket.  SpawnLinkedTicketInQueue wasn't designed to
copy content, it was designed to solve a problem we have - trivially
make a related ticket in another Queue to help the person who has to
set up linked tickets at the start of a project.

Something like RT::Extension::CloneTicket::WithData or one of the
similar modules available may do what you want.


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