[rt-users] Time off by several hours

Thomas Sibley trs at bestpractical.com
Thu Jun 14 09:10:40 EDT 2012

On 06/14/2012 07:45 AM, Jaime Kikpole wrote:
> Since upgrading to RT 4.0.5, I've found that email being logged in my
> RT instance and then displayed in the web GUI will have the wrong
> time.  More specifically, its off by the number of hours that my local
> timezone is off from UTC.  So if an email comes in at 10:21:58 -0400,
> it will show the email as coming in at 2:22:58 PM.  See attachment for
> a visual example.

This is almost certainly because a) your user doesn't have a timezone
set and your default is UTC, or b) your user has an incorrect timezone
preference set.

> Did I miss a setting in RT_SiteConfig.pm?


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