[rt-users] Global scrips not showing up

Thomas Sibley trs at bestpractical.com
Thu Jun 14 10:42:49 EDT 2012

On 06/14/2012 10:25 AM, Karger, Amir wrote:
> Ah, I didn't give enough detail. We have a bash script that runs a command
> and emails RT with the results. This lets us record what we actually did
> (and the stdout result) into the ticket without cutting and pasting from
> our ssh window. But it's not going through the web interface.
> (It's your fault for giving us diverse UIs!)

We expose squelching via email headers.

If you don't want RT to notify at _all_ about the email your command
sends, add the following header:

   X-RT-Squelch: yes

If you want to squelch a certain set of recipients RT might otherwise
mail, include a header like:

   RT-Squelch-Replies-To: foo at example.com,bar at example.com

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