[rt-users] rt-crontool question..

Glenn E. Sieb gsieb at efashionsolutions.com
Thu Jun 21 17:27:04 EDT 2012

So I have a bunch of queues here. I want to set up rt-crontool to send 
out the "Hey--this ticket is more than xx hours old! Do something!" 
emails to the AdminCCs of the queues in question.

My question is, I have a bunch of queues for one department, that all 
begin with a pattern (say, "CS-"). Is it possible to do a TicketSQL that 
matches any queue that matches "CS-%" (or "CS-*" or similar)? I tried 
playing in the Advanced search tool, with no success. But I am the first 
to admit my SQL is weak.

Thanks in advance, as always!

Glenn E. Sieb
System Administrator
+1 201 809-4958

80 Enterprise Avenue South
Secaucus, NJ 07094

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