[rt-users] FriendlyFromLineFormat

[David T. Grayston]

Thanks Kevin - I'd done a minor code tweak so it prefers the queue name on the autoreply to get the desired behavior.

------------------------------------------------------------------
David T. Grayston     Systems & Database Administrator
University of Washington   School of Public Health


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
> Sent: Wednesday, June 06, 2012 7:38 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] FriendlyFromLineFormat
> 
> On Wed, May 23, 2012 at 06:46:44PM +0000, David T. Grayston wrote:
> >    RT: 4.0.5
> >
> >    Set($FriendlyFromLineFormat, "\"%s\" <%s>");
> >
> >    In the autoreply email I'm getting "queue description <queue at email>"
> and we'd rather have it -
> >    "queue name <queue at email>". I'm not sure how to change this behavior
> and from what I've read
> >    it seems we should be seeing the queue name used.
> 
> It uses the SenderName for users, but the Autoreply code swaps in the
> Queue and prefers description.  You could make a small code override in
> local/lib to change the behavior of RT::Action::Notify::SetReturnAddress
> 
> -kevin