[rt-users] Error creating tickets

[Kevin Falcone]

On Fri, Jun 22, 2012 at 06:55:23AM -0400, Al Kay wrote:
>    [Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of type 'Requestor' for
>    ticket 879: Could not create group (/opt/rt4/sbi$
>    [Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for ticket 879. aborting
>    Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.$

That points to serious database issues.  Does your database user have
proper permissions, is the database logging anything?

-kevin

>    [Thu Jun 21 21:09:47 2012] [error]: WebRT: Ticket could not be created due to an internal
>    error (/opt/rt4/share/html/Elements/Error:82)
>    [Thu Jun 21 17:13:12 2012] [notice] caught SIGTERM, shutting down
>    [Thu Jun 21 17:13:09 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with
>    Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 configured $
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