[rt-users] Error creating tickets

[Al Kay]

Below is my configuration settings:

# THE BASICS:

Set($rtname, 'University admin Center');
Set($Organization, 'ticket');
Set($CorrespondAddress , 'helpdesk at ticket.co.it');
Set($CommentAddress , 'helpdesk at ticket.co.it');
Set($Timezone , 'US/Eastern'); # obviously choose what suits you
Set($MinimumPasswordLength, "8");
#Set(@plugins, qw(RT::FM));
#Set(@Plugins, 'RT::FM', 'RT::IR');

Set(@ActiveStatus, qw(new open hold resolved));

# THE DATABASE:

Set($DatabaseType, 'mysql'); # e.g. Pg or mysql

# These are the settings we used above when creating the RT database,
# you MUST set these to what you chose in the section above.

Set($DatabaseUser , 'rtuser');
Set($DatabasePassword , 'wibble');
Set($DatabaseName , 'rt4'); # Ensure this is set to rt4!
Set($DatabaseRTHost, 'localhost');

# THE WEBSERVER:

Set($WebPath , "");
Set($WebBaseURL , "http://helpdesks.ticket.co.it");

#THE EMAIL SERVER

Set($SendmailPath , "/usr/sbin/sendmail");
Set($SendmailArguments,"-oi -t -ODeliveryMode=b -OErrorMode=m");
Set($UseFriendlyFromLine, 1);
Set($FriendlyFromLineFormat, "\"%s via RT\" <%s>");
Set($TruncateLongAttachments, undef);
Set($MaxAttachmentSize , 10000000);
Set($EmailCompletionUnprivileged,"privileged");
Set($RTAddressRegexp , 'helpdesk\@ticket.co.it$');
Set($FriendlyFromLineFormat, "\"s\" <%s>");

#THE LDAP SERVER
Set(@Plugins, qw(RT::Authen::ExternalAuth));

# Following is LDAP authorization block
Set($ExternalAuthPriority,           [ 'My_LDAP' ] );
Set($ExternalInfoPriority,           [ 'My_LDAP' ] );
Set($ExternalServiceUsesSSLorTLS,    0);
Set($AutoCreateNonExternalUsers,     1);
Set($ExternalSettings,      {
                     'My_LDAP'               =>  {
                     'type'                  =>  'ldap',
                     'server'                =>  'ticket.co.it',
                     'user'                  =>  'admin at ticket.co.it',
                     'pass'                  =>  '5aH3t!40',
                     'base'                  =>  'DC=ticket,DC=co,DC=it',
                     'filter'                =>  '(ObjectClass=*)',
#                    'd_filter'              =>  '(userAccountControl:1.2.840.113556.1.4.803:=2)',
                     'tls'                   =>  0,
#                    'ssl_version'           =>  3,
                     'net_ldap_args'         => [    version =>  3           ],
#                    'group'                 =>  'cn=RT Users,ou=Services,dc=internal,dc=local',
#                    'group_attr'            =>  'member',
                     'attr_match_list'       => [   'Name', 'EmailAddress'   ],
                     'attr_map'              => {   'Name' => 'sAMAccountName',
                                                    'EmailAddress' => 'mail',
                                                    'Organization' => 'physicalDeliveryOfficeName',
                                                    'RealName' => 'cn',
                                                    'ExternalAuthId' => 'sAMAccountName',
                                                    'Gecos' => 'sAMAccountName',
                                                    'WorkPhone' => 'telephoneNumber',
                                                    'Address1' => 'streetAddress',
                                                    'City' => 'l',
                                                    'State' => 'st',
                                                    'Zip' => 'postalCode',
                                                    'Country' => 'co'

                                                }

                                                }

                            }

);
1;


Thanks

Alhaji 

On Jun 22, 2012, at 6:55 AM, Al Kay <borngunners at aol.com> wrote:

> [Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of type 'Requestor' for ticket 879: Could not create group (/opt/rt4/sbi$
> [Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for ticket 879. aborting Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.$
> [Thu Jun 21 21:09:47 2012] [error]: WebRT: Ticket could not be created due to an internal error (/opt/rt4/share/html/Elements/Error:82)
> [Thu Jun 21 17:13:12 2012] [notice] caught SIGTERM, shutting down
> [Thu Jun 21 17:13:09 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 configured $
> 
> 
> On Jun 21, 2012, at 5:01 PM, Borngunners <borngunners at aol.com> wrote:
> 
>> Ticket could not be created due to an internal error
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