[rt-users] Disable Squelch-Replies-To or un-squelching?

Ruslan Zakirov ruz at bestpractical.com
Mon Jun 25 14:44:21 EDT 2012

On Tue, May 22, 2012 at 1:10 PM, Ida Wellner <ida.wellner at su.se> wrote:
> RT-Squelch-Replies-To: ida.wellner at su.se
> RT-DetectedAutoGenerated: true
> Is there any way of disabling this to prevent it from happening or
> "un-squelching" once it has happened? Either globally or just for these
> particular tickets using a scrip (I'm already doing other stuff to them
> using a scrip). I understand that the overall purpose is to prevent mail
> loops from other systems, but we're already handling the cases where other
> known RT instances e-mail our RT by excluding certain from-adresses in the
> autoreply scrips, so if turning the whole thing off is an option somehow I
> think that would be relatively safe. We're on RT 3.8.8.

Grep for RT-DetectedAutoGenerated in RT code. It's used in two places. Nearby
you will find how RT detects generated emails. The right thing to do
is to change
the form to send email that doesn't look like generated. Everything
else sounds like
playing with fire. If you expect (auto)reply to an email then it
shouldn't be marked
as autogenerated or with headers that are used to avoid auro-replies.

Best regards, Ruslan.

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