[rt-users] Hiding "Basics" box?

Ruslan Zakirov ruz at bestpractical.com
Mon Jun 25 15:38:10 EDT 2012

On Wed, May 23, 2012 at 6:52 PM, Russell Jones <rjones at eggycrew.com> wrote:
> Hi all,
> We have a queue we use as a "collaboration" queue in that tickets do not
> follow an open-reply-resolved life cycle. Instead they are a quick "I did
> this today" ticket, and the system auto-resolves it after 14 days.
> We would like to hide the "Basics" box in this queue, but I am unable to
> find how to do this. Is it possible?

Use JS/CSS trickery. With a callback place JS that adds "hidden" class
to the box if queue is X.

> Thanks!

Best regards, Ruslan.

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