[rt-users] Do not send auto replies to one e-mail address

Matthias Henze lists at mhcsoftware.de
Mon Jun 25 15:40:56 EDT 2012

Am 25.06.2012 16:33, schrieb Kevin Falcone:
> On Sun, Jun 24, 2012 at 02:46:55PM +0200, Matthias Henze wrote:
>> I've setup my asterisk with an IVR which allows customers to open
>> tickets by phone. These tickets are sent from an special internal e-mail
>> address. I don't want RT to send an auto reply if an mail arrives sent
>> by this special address. What do I have to do to get this?
> Edit the user, leave their username as their email address and blank
> out their email address (you will need to search for the user as it
> will be an unprivileged user and unlisted).

Thanks Kevin, after I found out how to edit a "user" (as not all are
displayed in the list) I've removed the address and now it works as


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