[rt-users] Do not send auto replies to one e-mail address

Kevin Falcone falcone at bestpractical.com
Mon Jun 25 10:33:49 EDT 2012

On Sun, Jun 24, 2012 at 02:46:55PM +0200, Matthias Henze wrote:
> I've setup my asterisk with an IVR which allows customers to open
> tickets by phone. These tickets are sent from an special internal e-mail
> address. I don't want RT to send an auto reply if an mail arrives sent
> by this special address. What do I have to do to get this?

Edit the user, leave their username as their email address and blank
out their email address (you will need to search for the user as it
will be an unprivileged user and unlisted).

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