[rt-users] newbiew question

[Kevin Riggle]

Excerpts from Khapare Joshi's message of Tue Jun 26 11:58:21 -0400 2012:
> a very new to RT, just wondering is there a doc on how to configure RT to
> handle tickets via mail.
> 
> so that if i say status resolved , status reply  it would reflect on the RT
> system.

See
http://search.cpan.org/dist/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm
which sounds like what you want.

- KevinR