[rt-users] newbiew question

Kevin Riggle kevinr at bestpractical.com
Tue Jun 26 12:04:45 EDT 2012

Excerpts from Khapare Joshi's message of Tue Jun 26 11:58:21 -0400 2012:
> a very new to RT, just wondering is there a doc on how to configure RT to
> handle tickets via mail.
> so that if i say status resolved , status reply  it would reflect on the RT
> system.

which sounds like what you want.

- KevinR

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