[rt-users] newbiew question

[Joe Harris]

We use this extension and it works great! 

Sent from my mobile device. 

On Jun 26, 2012, at 12:04 PM, Kevin Riggle <kevinr at bestpractical.com> wrote:

> Excerpts from Khapare Joshi's message of Tue Jun 26 11:58:21 -0400 2012:
>> a very new to RT, just wondering is there a doc on how to configure RT to
>> handle tickets via mail.
>> 
>> so that if i say status resolved , status reply  it would reflect on the RT
>> system.
> 
> See
> http://search.cpan.org/dist/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm
> which sounds like what you want.
> 
> - KevinR