[rt-users] mail AdminCC when moving ticket from queue to queue

[procfs]

Hi Jennifer , where should I place this RT-Attach-Message: yes

Thanks for the reply I was thinkng that I ant going to get any feed back
from any one

Regards



jaknj wrote:
> 
> You can create a global scrip with the following:
> [cid:image001.png at 01CD4FAF.B7D19810]
> 
> I created a customized template that also includes the first content on
> the ticket, this makes it a little easier to keep track of what the ticket
> is actually about without needing to log into the system.  Here is my
> template content:
> 
> RT-Attach-Message: yes
> 
> 
> {$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
> Transaction: {$Transaction->Description}
>        Queue: {$Ticket->QueueObj->Name}
>      Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject
> given)"}
>        Owner: {$Ticket->OwnerObj->Name}
>   Requestors: {$Ticket->RequestorAddresses}
>       Status: {$Ticket->Status}
> Ticket <URL:
> {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
> 
> 
> Transaction Content:
> ------------------------------------------------------------------------------
> {$Transaction->Content()}
> 
> Original Ticket Content:
> ------------------------------------------------------------------------------
> {$Ticket->Transactions->First->Content()}
> 
> Jennifer Koermer
> System Administrator IV
> ________________________________
> 
> Production Resource Group, LLC
> 915 Secaucus Road, Secaucus, NJ 07094
> 201-758-4349 phone
> 201-758-4350 fax
> 201-232-7691 cell
> jkoermer at prg.com<mailto:jkoermer at prg.com>
> www.prg.com<http://www.prg.com/>
> 
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Asanka
> Gunasekera
> Sent: Thursday, June 21, 2012 1:08 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] mail AdminCC when moving ticket from queue to queue
> 
> Hi, how do I get the RT to send a mail to AdminCC when moving a ticket
> from one queue to another
> 
> Thanks and Regards
> 
>  
> 

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