[rt-users] Settings for On Correspond Open Ticket scrip

Kevin Falcone falcone at bestpractical.com
Wed Jun 27 12:39:50 EDT 2012

On Tue, Jun 26, 2012 at 11:30:55AM -0400, Dennis Gilhooley wrote:
> We have RT 4.0.4 installed. It appears that when a user Replies to a
> new ticket (using the Correspond template), the ticket status is not
> being set from New to Open.
> I have seen reference to a Global Scrip: On Correspond Open Ticket but
> I do not see that Global Scrip in our environment. This is behavior we
> desire, so I am wondering, is there another way to get this behavior
> (configuration / Lifecycles) or are we just missing the Scrip? If we
> are missing the Scrip, could someone be so kind as to post the
> settings / field values for the scrip so I can recreate it in our
> environment.

Pulled from the installation initialdata:

Description    => 'On Correspond Open Tickets',
ScripCondition => 'On Correspond',
ScripAction    => 'Open Tickets',
Template       => 'Blank'

You should be able to use that to create a new Global Scrip

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