[rt-users] autoreply including article

[jessepdx]

i could do that, but then the reply would not be updated if the article
changes

the support staff doesn't have access to the template in case it needs
updating, but they can update articles. i want to avoid having to make
changes for them.



Ruslan Zakirov-2 wrote:
> 
> On Thu, Jun 28, 2012 at 12:07 AM, jessepdx <jessepdx at gmail.com> wrote:
>>
>> in RT 4.06
>>
>> i want to include an article in a autoreply template
>>
>> can anyone suggest how to do this?
> 
> Load an article using API and put content into reply.
> 
> 
>> --
>> View this message in context:
>> http://old.nabble.com/autoreply-including-article-tp34083030p34083030.html
>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>>
> 
> 
> 
> -- 
> Best regards, Ruslan.
> 
> 

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