[rt-users] autoreply including article

[Kevin Falcone]

On Wed, Jun 27, 2012 at 02:14:47PM -0700, jessepdx wrote:
> 
> i could do that, but then the reply would not be updated if the article
> changes
> 
> the support staff doesn't have access to the template in case it needs
> updating, but they can update articles. i want to avoid having to make
> changes for them.

That's why Ruslan suggesting using the API to import the Article.
This means it is fetched on each Autoreply.

-kevin


> Ruslan Zakirov-2 wrote:
> > 
> > On Thu, Jun 28, 2012 at 12:07 AM, jessepdx <jessepdx at gmail.com> wrote:
> >>
> >> in RT 4.06
> >>
> >> i want to include an article in a autoreply template
> >>
> >> can anyone suggest how to do this?
> > 
> > Load an article using API and put content into reply.