[rt-users] updating ticket's created field

Alexander Sagratyan fm100terra at mail.ru
Thu Jun 28 02:07:51 EDT 2012

Thanks Ruslan.

Yes, date format and timezone is ISO UTC. As I've understood RT stores datetimes in ISO UTC internally and when displaying - converts correspondingly in local configured timezone.

Thu, 28 Jun 2012 00:19:41 +0300 от Ruslan Zakirov <ruz at bestpractical.com>:

RT::Date->ISO in UTC TZ.

On Wed, Jun 27, 2012 at 1:11 AM, Alexander Sagratyan <fm100terra at mail.ru> wrote:
> Some progress....I was experimenting with __Set method.  So far it is able
> to alter Created field. But cannot define what datetime format to feed this
> method.
> Tue, 26 Jun 2012 17:34:53 -0400 от Kevin Riggle <kevinr at bestpractical.com>:
> Excerpts from Alexander Sagratyan's message of Tue Jun 26 16:32:53 -0400
> 2012:
>> Hello.
>> I am struggling with the following problem without a success: task is to
>> update Created and Started fields of a ticket inside a custom scrip. I have
>> found SetStarted method, but not SetCreated. Is it possible to update
>> Created field manually inside a scrip?
> Created is set by the RT system when the ticket is created, and can't be
> updated manually.
> - Kevin

Best regards, Ruslan.
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