[rt-users] updating ticket's created field

[Alexander Sagratyan]

Thanks Ruslan.

Yes, date format and timezone is ISO UTC. As I've understood RT stores datetimes in ISO UTC internally and when displaying - converts correspondingly in local configured timezone.


Thu, 28 Jun 2012 00:19:41 +0300 от Ruslan Zakirov <ruz at bestpractical.com>:
 
  
  
Hi,

RT::Date->ISO in UTC TZ.

On Wed, Jun 27, 2012 at 1:11 AM, Alexander Sagratyan <fm100terra at mail.ru> wrote:
> Some progress....I was experimenting with __Set method.  So far it is able
> to alter Created field. But cannot define what datetime format to feed this
> method.
>
>
> Tue, 26 Jun 2012 17:34:53 -0400 от Kevin Riggle <kevinr at bestpractical.com>:
>
> Excerpts from Alexander Sagratyan's message of Tue Jun 26 16:32:53 -0400
> 2012:
>> Hello.
>>
>> I am struggling with the following problem without a success: task is to
>> update Created and Started fields of a ticket inside a custom scrip. I have
>> found SetStarted method, but not SetCreated. Is it possible to update
>> Created field manually inside a scrip?
>
> Created is set by the RT system when the ticket is created, and can't be
> updated manually.
>
> - Kevin
>
>



-- 
Best regards, Ruslan.
    
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120628/3131cbfb/attachment.htm>