[rt-users] Some questions, a few oddities, and some must-haves...

April Rosenberg aprilr at yelp.com
Fri Jun 29 14:53:47 EDT 2012

For #2 I actually have a custom field in my queue definitions that I call
Signature which is my first custom field for queues.  I then have:


At the bottom of my autoreply, for correspondence and resolve I use:


{$Ticket->OwnerObj->RealName || $Ticket->OwnerObj->Name}


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
Sent: Wednesday, June 06, 2012 7:55 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Some questions, a few oddities, and some

On Mon, Jun 04, 2012 at 04:29:01PM -0400, Glenn E. Sieb wrote:
> 1) Can I get a spellchecker to work in 4.0.5? We're setting this up
> for some people here who require a spell checker, and Firefox/Chrome's
> built-in will *not* work with RT's ticket body boxes. :-/ If this is
> possible, is there a howto? I've read the wiki, but they all seem to
> be for 3.x.x, not 4.

Firefox and Chrome's spellcheckers work fine.  In fact, I get the
highlighting as I type.  If that doesn't work, hold control when you
right-click to get to your spellchecker menu.

> 2) Is there an extension that lets me define a signature for separate
> queues? (It can be only per queue, it doesn't have to be
> per-user.) So, a signature that all emails going out from queueA get,
> queueB has it's own, queueC it's own, etc.

There isn't a feature for this in the message editor, but you could
certainly add queue specific Correspondence templates that contain a

> 3) I run RT 4.0.5 on my home server, and have since version 2. I set
> up 4.0.5 here at work, and I noticed some oddities. The submenu
> disappears on submission of a form. (Screen captures are here:
> http://www.wingfoot.org/gallery/v/Glenn/ges-misc/RT/, pink is the work
> site, brown is the home server) Needless to say, my users are not
> liking this, and really, I'm finding it odd.

> 4) Possibly related to #3, when I go to Tickets/New Search, I'll fill
> out the criteria area, and hit "Add these terms and search"..
> blank results. Every time. And no submenu. (So the menu under the "New
> Ticket in" button that says "Edit Search" etc.) If I put the criteria
> in as "Add these terms" then click "Show results" in the submenu, I
> get results. Occasionally, I get the submenu. Oddness.
> :-/

There were a few fixes to submenus in 4.0.6.  If you have replication
recipes for 4.0.6, please file a bug with them.



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