[rt-users] notify requester - ticket taken

[Ruslan Zakirov]

Hi,

Have you disabled default auto-reply notification scrip? It sends a
message to requestors when ticket is created.

Condition you need is on the wiki:

http://requesttracker.wikia.com/wiki/CustomConditionSnippets#On_Owner_Change_from_Nobody_to_Any

The rest is there in default RT installation.

On Fri, Jun 29, 2012 at 3:22 AM, Tim Dunphy <bluethundr at gmail.com> wrote:
> hello,
>
> We have an rt4 server that's been working quite well for about a year
> in our organization. However I have just been asked to find out how to
> get RT to send email notifications to requestors when RT assigns a
> ticket to someone. I'm thinking that there might be a template I can
> edit that would do this. Does anyone have a suggestion on how best to
> accomplish this? Apologies if this is a rather basic question.
>
> Thanks
> Tim
> --
> GPG me!!
>
> gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B



-- 
Best regards, Ruslan.