[rt-users] notify requester - ticket taken

Ruslan Zakirov ruz at bestpractical.com
Fri Jun 29 15:03:16 EDT 2012


Have you disabled default auto-reply notification scrip? It sends a
message to requestors when ticket is created.

Condition you need is on the wiki:


The rest is there in default RT installation.

On Fri, Jun 29, 2012 at 3:22 AM, Tim Dunphy <bluethundr at gmail.com> wrote:
> hello,
> We have an rt4 server that's been working quite well for about a year
> in our organization. However I have just been asked to find out how to
> get RT to send email notifications to requestors when RT assigns a
> ticket to someone. I'm thinking that there might be a template I can
> edit that would do this. Does anyone have a suggestion on how best to
> accomplish this? Apologies if this is a rather basic question.
> Thanks
> Tim
> --
> GPG me!!
> gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B

Best regards, Ruslan.

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