[rt-users] notify requester - ticket taken

Kenneth Crocker kenn.crocker at gmail.com
Thu Jun 28 22:03:40 EDT 2012


That would be a real easy one to develop. Yes, you can create a new
template that could be global or for a Queue that would relate the
pertanent info and that template would be the one you refer to in your new
notification scrip.

You will want to name it appropriately (Notify Requestor on assignment),
the condition would be "On Owner change" and the action would be "Notify
Requestor" and then you name the template as your new template.

Hope this helps.


On Thu, Jun 28, 2012 at 5:22 PM, Tim Dunphy <bluethundr at gmail.com> wrote:

> hello,
> We have an rt4 server that's been working quite well for about a year
> in our organization. However I have just been asked to find out how to
> get RT to send email notifications to requestors when RT assigns a
> ticket to someone. I'm thinking that there might be a template I can
> edit that would do this. Does anyone have a suggestion on how best to
> accomplish this? Apologies if this is a rather basic question.
> Thanks
> Tim
> --
> GPG me!!
> gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B
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