[rt-users] Customer cannot see tickets with active custom status

[Thomas Sibley]

On 02/29/2012 05:37 PM, Diaulas Castro wrote:
>   Fragment of active status in LifeCycles
> 
>        active  => [ 'open', 'scheduled', 'started', 'waiting_customer' ],
> 
>  
> 
>   Fragment of inactive status:
> 
>      inactive => [ 'resolved', 'rejected', 'deleted', 'plantao',
> 'report' , 'stalled' ]
> 
>  
> 
>   On “SelfService/Open Tickets” tickets with status waiting_customer
> isn’t showing but my inactives custom status shows on
> “SelfService/Closed Tickets”

Both self service pages should take into account your lifecycle
statuses.  Please show us your full RT_SiteConfig.pm.

> Another question, how can I create another menu to show all tickets
> except by deleted ones?

Customizing menus: http://requesttracker.wikia.com/wiki/Menus