[rt-users] Customer cannot see tickets with active custom status

[Kevin Falcone]

On Wed, Feb 29, 2012 at 10:37:42PM +0000, Diaulas Castro wrote:
> 
> Hello,
>   My setup of RT is ubuntu 11.10 with RT 4.0.1, I've setup some custom status on LifeCycles and they are working pretty well except when my customer want to see all active tickets.
> 
>   Fragment of active status in LifeCycles
>        active  => [ 'open', 'scheduled', 'started', 'waiting_customer' ],
> 
>   Fragment of inactive status:
>      inactive => [ 'resolved', 'rejected', 'deleted', 'plantao', 'report' , 'stalled' ]
> 
>   On "SelfService/Open Tickets" tickets with status waiting_customer isn't showing but my inactives custom status shows on "SelfService/Closed Tickets"

I can't replicate this on a clean 4.0.5.  Have you customized the self
service at all?  It requests a list of all possibly active statuses to
use in the search, so if this is breaking, it's most likely because
the Requestor can't see a ticket in some queue.

> Another question, how can I create another menu to show all tickets except by deleted ones?

Which result is showing delete tickets?  I don't see them in either
Open or Closed tickets.

-kevin
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