[rt-users] Custom database query from within RT

[Kevin Falcone]

On Fri, Mar 02, 2012 at 01:54:08PM +0000, Renney, Paul wrote:
>    On the create ticket form I need to act upon a change to a drop down menu for a custom field
>    (for this example 'Customer'), look up this value in a database table for a resulting default
>    priority, and change the value in the priority drop down.
> 
>    Ordinarily this wouldn't be hard in a basic HTML form, creating a db connection manually, but
>    I can't find where to start doing this within RT. I'm not sure where I should be putting my db
>    query code. Does RT allow me to put in a custom query somewhere and handle the db connection?
>    Would a scrip be suitable to do what I need?
> 
>    I've searched the mailing list and tutorials but can't find a similar problem. Specific files
>    to change and alternative ideas on how do this would be appreciated as I am new to RT.

Are you doing your lookup inside RT's database or using an external
database?  It sounds like you either want code using RT's API or a DB
connection running inside a Scrip.

-kevin
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