[rt-users] Approvals customisation

Glyn Davies glyn.davies at fx.net.nz
Thu Mar 8 15:14:43 EST 2012


Hi Folks,

I have a couple of questions around customising Approvals.

Firstly, I was wondering if there is a way to customise the My Approvals
page? To be more specific one of the things I would like to do is collapse
each waiting approval down so that they display as single line entries as
we have a queue that generates a fair amount of traffic.

Secondly, is there a way to give the requester a choice about who the
approval goes to? For example our Change Request queue has quite a few
approvers but some issues can only be approved by certain people so it
would be nice to target them and not spam everyone else?

Thanks in advance for your time.

Cheers,
Glyn
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