[rt-users] Approvals customisation

[Kevin Falcone]

On Fri, Mar 09, 2012 at 09:14:43AM +1300, Glyn Davies wrote:
>    Firstly, I was wondering if there is a way to customise the My Approvals page? To be more
>    specific one of the things I would like to do is collapse each waiting approval down so that
>    they display as single line entries as we have a queue that generates a fair amount of
>    traffic.

You can read about changing the UI at
http://requesttracker.wikia.com/wiki/Customizing

>    Secondly, is there a way to give the requester a choice about who the approval goes to? For
>    example our Change Request queue has quite a few approvers but some issues can only be
>    approved by certain people so it would be nice to target them and not spam everyone else?

Sure, just make a custom field that offers a list of users and pick
the Owner dynamically in your Template.

-kevin
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