[rt-users] Placing Custom Fields into the Subject

[Kevin Falcone]

On Fri, Mar 09, 2012 at 08:33:22AM -0500, Chad Osmond wrote:
>    We have messages coming in with a generic subject, and we're using ExtractCF to pull out
>    important information from the body into the Custom Fields, which works amazing.
> 
>    But I'd like to re-write the subject with some of the information contained in the custom
>    fields..
> 
>    Does anyone have an example on how to do this?
> 
>    I assume it's a Scrip, On Create, running after our ExtractCF scrip...

Yes, it's an On Create with a User Defined action, Prepare would be 1;
and Commit would call $self->TicketObj->SetSubject() passing in the
data you want.

-kevin
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