[rt-users] Change Ticket Creation form for only one queue

Renney, Paul paul.renney at logica.com
Tue Mar 13 06:31:34 EDT 2012


I've been asked if it's possible to change the 'look and feel' of the Create Ticket and Modify Ticket forms for one particular queue. Care must be taken not to change any of the forms for other queues, and only these forms must be changed.



As well as the colour and font on the forms, there needs to be some bespoke Javascript to guide the user input into certain fields, bespoke placements of fields into different sections which become active at certain points and others.



Is is possible in RT to have a bespoke ticket form for one queue? I think I can make these changes for all queues by changing Create.html, and I've looked into doing it with a custom theme.



I am equally happy with a 'this isn't possible in RT', or a 'this is possible, here's a suggestion how to do it' answer. We are using RT version 4.0.5.



Regards,

Paul


Think green - keep it on the screen.

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