[rt-users] Change Ticket Creation form for only one queue

[Kevin Falcone]

On Tue, Mar 13, 2012 at 10:31:34AM +0000, Renney, Paul wrote:
>    I've been asked if it's possible to change the 'look and feel' of the Create Ticket and Modify
>    Ticket forms for one particular queue. Care must be taken not to change any of the forms for
>    other queues, and only these forms must be changed.
> 
> 
> 
>    As well as the colour and font on the forms, there needs to be some bespoke Javascript
>    to guide the user input into certain fields, bespoke placements of fields into different
>    sections which become active at certain points and others.
> 
> 
> 
>    Is is possible in RT to have a bespoke ticket form for one queue? I think I can make these
>    changes for all queues by changing Create.html, and I've looked into doing it with a custom
>    theme.
> 
> 
> 
>    I am equally happy with a 'this isn't possible in RT', or a 'this is possible, here's
>    a suggestion how to do it' answer. We are using RT version 4.0.5.

You can do it by clobbering Create.html and adding Queue checks, but
that'll be an upgrade nightmare.

I'd probably build my own custom form for those queues that submits
tickets into RT, and keeps all the display logic separate.

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120313/009106f5/attachment.sig>