[rt-users] Subject in Template options

[Kevin Falcone]

On Fri, Mar 02, 2012 at 02:44:57PM -0500, Joe Kirby wrote:

Joe - this line

>    Subject: AutoReply: {$Ticket->Subject}

Is just adding AutoReply to the email that goes out.

>  Subject: [RT - Request Tracker #144013] AutoReply: test for attachement

The [RT - Request Tracker #144013] part is your $rtname or queue
Subject Tag setting plus the ticket id.

You don't *have* to have the Subject: Autoreply line, but remove it is
not going to remove RT's tag.  You can shorten that RT - Request
Tracker part by customizing a Subject Tag on each of your queues from
the Queue administration page.

I'm still not sure what the problem with thread is.  RT improved a few
threading things in later releases, but those are related to Owner
Change emails, not to Auto Replies and Correspondences.

-kevin
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