[rt-users] Subject in Template options

[Joe Kirby]

Here is the setup within the Content area for  my global template.

Thank you very much

Joe
 

Subject: AutoReply: {$Ticket->Subject}

Greetings,

This message has been automatically generated in response to the
creation of a ticket regarding:

-------------------------------------------------------------------------
Subject: "{$Ticket->Subject()}",
Message: {$Transaction->Content()}
-------------------------------------------------------------------------
 
There is no need to reply to this message right now.  

Your ticket has been assigned an ID of [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id()}] or you can go there directly by clicking the link below.

Ticket <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >

You can login to view your open tickets at any time by visiting http://my.umbc.edu and clicking on "Help" and "Request Help". 

Alternately you can click on http://my.umbc.edu/help/request

                        Thank you

Here is a copy of the email generated
Subject: [RT - Request Tracker #144013] AutoReply: test for attachement 
From: "  via RT" <UMBCHelp at rt.umbc.edu>
Reply-To: UMBCHelp at rt.umbc.edu
In-Reply-To: 
References: <RT-Ticket-144013 at rt.umbc.edu>
Message-ID: <rt-3.8.7-20235-1330636726-1672.144013-3-0 at rt.umbc.edu>
Precedence: bulk
X-RT-Loop-Prevention: rt.umbc.edu
RT-Ticket: rt.umbc.edu #144013
Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
RT-Originator: kirby at umbc.edu
Auto-Submitted: auto-replied
To: kirby at umbc.edu
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
Date: Thu, 1 Mar 2012 16:18:46 -0500

Greetings,

This message has been automatically generated in response to the
creation of a ticket regarding:

-------------------------------------------------------------------------
Subject: "test for attachement",
Message: test options for attachments


-- 
Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/oit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu
-------------------------------------------------------------------------
 
There is no need to reply to this message right now.  

Your ticket has been assigned an ID of [RT - Request Tracker #144013] or you can go there directly by clicking the link below.

Ticket <URL: https://rt.umbc.edu/Ticket/Display.html?id=144013 >

You can login to view your open tickets at any time by visiting http://my.umbc.edu and clicking on "Help" and "Request Help". 

Alternately you can click on http://my.umbc.edu/help/request

                        Thank you
Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu

On Mar 2, 2012, at 12:00 PM, rt-users-request at lists.bestpractical.com wrote:

> Re: [rt-users] Subject in Template options

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