[rt-users] Graphs displaying "No tickets found"

[Thomas Smith]

I played around with some different queries, based on your earlier comment. I was able to get a chart to display as expected when I did a simple search for a string in the subject line.

Subject LIKE 'String: '

Can I provide you any more data about this problem?

On Mar 15, 2012, at 1:31 PM, Thomas Smith wrote:

> This is the simplest query that I've tried that doesn't work.
> 
> Updated = 'yesterday'
> 
> On Mar 15, 2012, at 1:24 PM, Ruslan Zakirov wrote:
> 
>> Hi,
>> 
>> I recall similar bug and it was related to query you use to search for
>> tickets. Send us full query, use advanced page of the query builder.
>> 
>> On Thu, Mar 15, 2012 at 20:42, Thomas Smith <theitsmith at gmail.com> wrote:
>>> Hi,
>>> 
>>> CentOS 4.8
>>> RT 4.0.2
>>> 
>>> I'm working on setting up some saved graphs and am getting the error mentioned in the subject.
>>> 
>>> What I do is build my query and run it to ensure that it displays the expected results. Then I click on "Chart" to graph the data and it displays "No tickets found."
>>> 
>>> Not really sure what to do with this, I've Googled and didn't really find anything relevant to the problem.
>>> 
>>> Any help would be appreciated.
>>> 
>>> Thank you,
>>> 
>>> ~ Tom
>> 
>> 
>> 
>> -- 
>> Best regards, Ruslan.
>