[rt-users] callback for autoclose in RT4

[inbel1 at telenet.be]

>    We automatically close our tickets when replying to the requestor.
> 
>    In RT3 I changed .../Ticket/Update.html
> 
>    from:
> 
>    if ($DefaultStatus =~ '~new$') {
> 
>             $DefaultStatus = 'open';
> 
>    }

>>We actually removed this code in 4.0, because all the status changes
>>are controlled by Lifecycles or Scrips

>    *** If you use a scrip, the ticket will always be closed (it's a post action).
>    Default behavior should be: close it, but users should be able to override this by selecting
>    another status from the drop down box.

>>That's what happens with On Correspond Open Ticket, the default RT
>>scrip.  If you notice, you can pick Resolve on the list and it'll end
>>up resolved, even if you correspond.  You can also use Lifecycles to
>>control some of the tabs that users use to get to the Reply page.
>>You may need to use a callback to modify the Menu that links Reply.

Lifecycles can't do the trick for this scenario.
I'm trying to write a callback that changes the status depending on comment/respond.

SelectStatus DefaultLabel should become 'resolved' in the update.html screen when you select Correspond.
SelectStatus DefaultLabel should stay unchanged in the update.html screen when you select Comment.

But I don't seem t find the correct 'hook' to do this.