[rt-users] Tickets created by email not picking up requestor after upgrade from 3.8.6 to 4.0.5

[Kevin Falcone]

On Thu, Mar 22, 2012 at 01:27:06PM -0700, Dallas Wisehaupt wrote:
> On Thu, 22 Mar 2012, Kevin Falcone wrote:
> 
> >I've not encountered that behavior with rt-mailgate.  We see it
> >sometimes with misconfigured users and the SelfService interface.
> >Can you show the history of a relevant ticket? You'll also want to
> >review any custom Scrips or MailPlugins or other customizations.
> >
> This is getting interesting. I have tested with a few different queues
> and removed scrips and it looks like it may be associated with my user
> account.
> 
> If I send email (via pine or even direct SMTP to port 25) it won't set
> me as the requestor. I have had a fellow user of same groups and
> permissions test and he gets set as the requestor when doing the same
> process.
> 
> We are running a vanilla installation and have no additional plugins or
> customizations that would be getting in the way.
> 
> Where should I be looking for oddities on my user account?

I'd still like to see some history logs about the ticket so we fully
understand your error case.

You can always turn the RT logs up to debug and see what's running.

-kevin
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