[rt-users] RT-Extension-FormTools examples
David Good
dgood at willingminds.com
Tue Mar 27 18:08:53 EDT 2012
We have an existing RT 3.8.8 instance and our helpdesk manager has
noticed that they're creating a lot of similar tickets. We have several
custom fields definied and he'd like to be able to create certain
pre-defined ticket types that would automatically fill in the
appropriate values for these (mandatory) custom fields.
I'm thinking that RT-Extension-FormTools will work, but I have no idea
how to put together a custom page with it. Are there any examples
anywhere I could look at for inspiration?
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