[rt-users] RT-Extension-FormTools examples

[Kevin Falcone]

On Tue, Mar 27, 2012 at 03:08:53PM -0700, David Good wrote:
> 
> We have an existing RT 3.8.8 instance and our helpdesk manager has
> noticed that they're creating a lot of similar tickets.  We have several
> custom fields definied and he'd like to be able to create certain
> pre-defined ticket types that would automatically fill in the
> appropriate values for these (mandatory) custom fields.
> 
> I'm thinking that RT-Extension-FormTools will work, but I have no idea
> how to put together a custom page with it.  Are there any examples
> anywhere I could look at for inspiration?

I'm not sure that's the tool you're looking for.
RT-Extension-FormTools is for building custom ticket creation forms.

I'd probably modify the QuickCalls extension to support Custom Fields
and use that to give them a list of "common ticket types".  I can't
remember if it's been updated to support CFs or not, so you might get
lucky.

-kevin
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