[rt-users] RT 4.0.5 smrsh and EX_TEMPFAIL

[Schincke, Keith D. (JSC-IT)[DB Consulting Group, Inc.]]

I have ran into this problem in the past.

What happens when you interact with the rt-mailgate from the command line?

I used my the same command line as aliases file and manually provided a basic email message. The resulting error message put me on the correct path for my problem.


Keith Schincke CAP, LPIC-1, RHCA, RHCSS
Team Lead IT Security System Administration, ITAMS 
Building 46, Room 110A 
email to: keith.d.schincke at nasa.gov
281-244-0183 Office           832-205-1534 Mobile
281-244-5708 Fax              

ITAMS - Information Technology And Multimedia Services Contract 
"One Team, One Vision >> Partnered For Innovative Solutions"


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Senior.Unix
Sent: Friday, March 30, 2012 9:51 AM
To: Thomas Sibley
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT 4.0.5 smrsh and EX_TEMPFAIL

I tried the --debug flag but it didn't produce anything substantial. 

 I did find the RTAddressRegexp setting within RT_SiteConfig.pm was off and fixed that , but, it didn't fix my problem. 

I also made sure my userid had all permissions turned on but still nothing.

Any ideas on where to go next ?

Thanks again,
Scott

Sent from my iPad

On Mar 30, 2012, at 9:38 AM, Thomas Sibley <trs at bestpractical.com> wrote:

> On 03/30/2012 09:25 AM, UnixMan wrote:
>> When I test it on the server on the command line it all works, just mail
>> coming externally is the issue.
> 
> This points to permissions or some other difference when running under
> sendmail vs. running manually as a different user.
> 
> Update an alias to run rt-mailgate with the --debug flag and see what
> that gets you.  Also, check your web server logs to see if it even hits
> RT or if it fails before then.
> 
> Thomas